FAQ (Frequently Asked Questions): Here are some common questions and answers to help address any queries you may have:
Q1. How long does it take to ship an order?
A: Our processing time is typically 7 business days for shipping. Once shipped, domestic orders usually arrive within 3 days, while international orders may vary depending on the destination.
Q2. Can I track my order?
A: Yes, we provide tracking information for all shipped orders. You will receive a confirmation email with a tracking number once your artwork is on its way.
Q3. What if my artwork arrives damaged?
A: In the unfortunate event that your artwork arrives damaged, please contact us immediately. Provide photos of the damaged packaging and artwork, and we will assist you in resolving the issue promptly.
Q4. Do you offer international shipping?
A: Yes, we offer international shipping to many countries. Shipping costs and delivery times may vary depending on the destination. Please check our shipping info for more details or contact meg@amegdesign.com.
Q5. Can I cancel my order?
A: If you wish to cancel your order, please contact us as soon as possible. If you’d like to cancel a commission, it must be before the deposit is sent.
Q6. Are there any upfront costs for a commission?
Yes, we will take 50% of final quote upfront as a deposit once the commission form is signed, to ensure your spot is secure.
Q7. What if I'm not happy with my commission?
We want to ensure all our clients love their final piece. Meg provides one free revision to adjust the piece to your liking. If after that you would like more amendments, Meg will inform you of extra costs. It is Meg's top priority that you love your artwork so she will work with you until you love it.
Q8. Will I receive a certificate of authentication?
Yes, all original works and commissions will come with a certificate of authenticity which will be sent to your email address, or can be sent physically upon request.
Q9. What if I want a commission but I'm not finished growing my family?
At Amegstudio, we recognize the significance of inclusivity when it comes to family portraits. To truly capture the essence of your family, we suggest exploring individual portraits of each child, all crafted in the same style. To facilitate this, Amegstudio extends discounts for multiple artworks, ensuring that every member is uniquely celebrated.
Should you have any reservations or considerations about this approach, please feel free to discuss it during your consultation. Meg will be delighted to offer a creative and tailored solution that aligns perfectly with your preferences. Your satisfaction is our utmost priority, and we're committed to making your family portrait experience exceptional
Q10. How long should I expect until my artwork is complete?
During your consult we will inform you of waitlist time frames. Typically your piece should be finished within 1-3 months from the ordered date. However during busy periods waiting times can be extended. Please email meg@amegstudio.com.au to find out the waiting time for your specific artwork.
Q11. Can I get a commission made of something else?
amegstudio specializes in childhood portraiture, however Meg is able to create a variety of art styles. Get in touch and we can see if what you desire is possible.